Returns Policy

Thank you for shopping with us at Three Rainbows Handmade. Every care is taken to ensure the best quality and service and we hope you are happy with your item. However, if you have a problem with your order we want to help so please get in touch!

Returns/ Exchanges

You have ​14 days to return an item from the date you received it.

To initiate a return, please email us as soon as possible after receiving your order at kerri@threerainbowshandmade.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging. You will also require proof of purchase (invoice or receipt). If your item is faulty we will offer to refund or exchange it.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then inform you of the outcome of the return after the item has been inspected.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). The amount of days it takes to receive your refund depends on your card provider.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-​refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, please contact us.